Terms & Conditions
Welcome to Aroma Enclave! By using our website and making purchases, you agree to the following terms and conditions. Please read them carefully.
1. Acceptance of Terms
By accessing and using the Aroma Enclave website, you agree to comply with and be bound by these Terms and Conditions, as well as our Privacy Policy. If you do not agree with these terms, please do not use the site.
2. Products and Pricing
- Product Availability: All products are subject to availability. In the event an item is out of stock, we will notify you promptly and offer alternatives or a refund.
- Pricing: Prices are listed in the applicable currency and are subject to change without notice. All prices exclude shipping fees, unless otherwise stated.
3. Ordering and Payment
- Order Confirmation: After placing an order, you will receive an order confirmation via email. This is not an acceptance of your order, but an acknowledgment that we have received it.
- Payment: We accept various forms of payment, including credit/debit cards and other secure payment methods. Payments are processed through trusted third-party providers.
- Order Cancellation: Orders can only be canceled within a limited timeframe, before they are shipped. Once an order is processed, it cannot be canceled.
4. Shipping and Delivery
- Shipping Policy: We offer shipping to various locations worldwide. Delivery times may vary depending on the destination. Shipping fees are calculated at checkout based on the shipping method selected.
- Lost or Damaged Items: We take great care in packaging your order, but in the rare case an item is lost or damaged during shipping, please contact us immediately for assistance.
5. Returns and Refunds
- Returns: Our return policy allows returns within 14 days of receipt for unopened, unused items. Customized or opened decants cannot be returned due to hygiene and safety concerns.
- Refunds: Refunds will be processed to the original payment method after we receive and inspect the returned item. Original shipping costs are non-refundable, and return shipping is the responsibility of the customer unless we made an error.
6. User Account
- Account Registration: You may need to create an account to place orders on our site. You are responsible for maintaining the confidentiality of your account information, including your password.
- Account Security: You agree to notify us immediately of any unauthorized use of your account.
7. Intellectual Property
All content on the Aroma Enclave website, including text, images, logos, and design elements, are the property of Aroma Store and are protected by copyright and other intellectual property laws. Reproduction or use of this content without permission is prohibited.
8. Limitation of Liability
Aroma Store is not liable for any damages, including indirect or consequential damages, arising from the use of our website, products, or services. Our liability is limited to the amount paid for the product or service in question.
9. Privacy and Data Protection
We are committed to protecting your privacy. Please refer to our [Privacy Policy] for details on how we collect, use, and safeguard your personal information.
10. Modifications
Aroma Enclave reserves the right to modify or update these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting on the website. It is your responsibility to review these terms periodically.
11. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of [Your Country/Region]. Any disputes will be resolved in the appropriate courts of this jurisdiction.